· Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
· Answers telephone; respond to questions or routes calls to correct party.
· Reviews client files to ensure that all documents are signed and completed per contract compliance.
· Provides information and referral to Community Service Agencies.
· Enters information on the computer in specialized format, including application, program or financial data.
· Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log.
· Provides client training in Energy Conservation.
· Assists client in budget counseling. Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility.
· Assists with appointment scheduling.
· Performs related duties as required.
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